As a member owned, not for profit cooperative, we are very concerned for the well-being of you, our member-owner. We are also very concerned for the health and safety of our employees and their families. Their health is critical to our ability to maintain reliable electric services for you.
Emergency Procedures are in place as we continue to fight the spread of Covid-19. The cooperative office remains closed and all other preventative measures continue, including: asking vendors and contractors to suspend or reschedule meetings; web conferencing instead of face-to-face meetings, canceling scheduled away training; and practicing social separation in work areas.
We recognize that many members may not be able to work during this crisis and are having a hard time paying bills. To support them during this time, we have waived late payment fees and our “suspended disconnection” policy continues. However, we are not able to add credit to pre-pay accounts.
Member Services is available to help you with any issue by calling 903-846-2311. If you are having financial difficulties due to this crisis, call Member Services. We may be able to help with a payment plan or point you to local agencies and charitable organizations who may be able to help. (Read More)
It's like having the Cooperative Web Site and Member Services Department in the palm of your hand!
Available for both Android and IPhone Smart Phones, the "Bowie-Cass" mobile app is designed to give you fast and secure account access. With it, you can pay your bill, access account information, check your usage and billing history and quickly report an outage.