Our bills are generated by a 3rd party and mailed to you. They have a large facility producing tens of thousands of bills daily. The USPS has employees at its facilities to enter bills into the system as soon as they are generated. We have no control over mail delivery timing and strongly suggest electronic billing.
You can enjoy electronic billing while still paying by any of our numerous methods. Just because you “e-bill” doesn’t mean you have to “e-pay”. However, the same timing issue persists with payments mailed. Penalties are applied to all payments received after the due date. Our policy is taken directly from the Public Utility Commission of Texas, which allows a 16-day grace period before a bill is considered late.