Why am I not getting my bill sooner?

Our bills are generated by a 3rd party and mailed to you. They have a large facility producing tens of thousands of bills daily. The USPS has employees in their facility to get the bills in the system as soon as they are generated. We have no control over the timing of mail delivery and strongly suggest electronic billing.

You can enjoy electronic billing while still choosing to pay by any of our numerous methods. Just because you “e-bill” doesn’t mean you have to “e-pay”. However, the same timing issue still exists with payments placed in the mail. Penalties are applied for all payments received later than the due date. Our policy is taken directly from the Public Utility Commission of Texas which allows 16 days before a bill can be considered late.